Privacy Policy
Sublime Payments Company
Last Updated: June 7th, 2025
Introduction
Welcome to Sublime Payments Company (a reference to "Sublime," "we," "our," or "us" is a reference to the operating company). We are committed to protecting your privacy and providing you with a transparent understanding of how we collect, use, and protect your personal information. This Privacy Policy explains our practices regarding the collection, use, and disclosure of personal information in connection with our website, mobile application, and financial technology services (collectively, the "Service").
Sublime is a financial technology platform that helps users save time and money on their subscriptions and bills through our website and mobile application.
Table of Contents
Information We Collect
How We Use Your Information
How We Share Your Information
Third-Party Services
Data Security
Data Retention
Your Rights and Choices
Cookies and Tracking Technologies
Third-Party Links and Services
Children's Privacy
Changes to This Privacy Policy
Contact Information
1. Information We Collect
Information You Provide to Us
Account Information: When you create an account with Sublime, we collect personal information including:
Full name
Email address
Phone number
Username and password
Billing and shipping addresses
Date of birth
Financial Information: To provide our services, we collect financial information including:
Bank account information (account number, routing number, account type)
Debit and credit card information
Transaction history
Account balances
Payment history
Subscription and billing information
Bank Account Verification: We use Plaid Inc. ("Plaid"), a third-party bank account verification provider, to securely connect your bank accounts to our Service. When you link your bank account:
Your banking credentials are provided directly to Plaid
Plaid shares certain account information with us, including account balances, transaction history, and account details
We may receive account holder name, account type, routing number, and account number
Plaid's use of your information is governed by their privacy policy available at: https://plaid.com/legal/#end-user-privacy-policy
Communications: We collect information from your communications with us, including:
Customer support inquiries
Email correspondence
Chat messages
Feedback and reviews
Survey responses
Profile Information: You may choose to provide additional profile information such as:
Profile picture
Preferences and settings
Subscription management preferences
Information We Collect Automatically
Device and Usage Information: When you use our Service, we automatically collect:
Device type, model, and operating system
Browser type and version
IP address and general location information
Unique device identifiers
App usage data and analytics
Pages visited and features used
Time and date of access
Referring website or source
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to:
Remember your preferences and settings
Analyze usage patterns and improve our Service
Provide personalized content and recommendations
Prevent fraud and enhance security
Measure advertising effectiveness
Information from Third Parties
Service Providers: We may receive information from third-party service providers, including:
Identity verification services
Credit reporting agencies
Fraud prevention services
Analytics providers
Marketing partners
Subscription Services: When you connect your accounts to manage subscriptions, we may receive:
Subscription details and billing information
Account status and payment history
Usage data and preferences
Social Media: If you connect your social media accounts, we may receive:
Profile information
Contact lists (with your permission)
Social media activity related to our Service
2. How We Use Your Information
We use your personal information for the following purposes:
Service Provision:
Provide and maintain our financial technology services
Process payments and transactions
Manage your subscriptions and bills
Verify your identity and prevent fraud
Provide customer support
Send service-related communications
Product Improvement:
Analyze usage patterns and user behavior
Develop new features and services
Conduct research and analytics
Test and improve our technology infrastructure
Personalize your experience
Marketing and Communications:
Send promotional materials and updates about our services
Provide information about new features and products
Conduct marketing campaigns and measure their effectiveness
Send newsletters and educational content
Respond to your inquiries and requests
Legal and Compliance:
Comply with legal obligations and regulatory requirements
Enforce our Terms of Service and other agreements
Protect our rights and interests
Resolve disputes and prevent fraud
Respond to legal requests and court orders
3. How We Share Your Information
We may share your personal information in the following circumstances:
Service Providers: We share information with trusted third-party service providers who perform services on our behalf, including:
Payment processors
Cloud hosting providers
Customer support platforms
Analytics and marketing services
Security and fraud prevention services
Legal and professional services
Financial Partners: We may share information with financial institutions and partners to:
Process payments and transactions
Verify account information
Provide banking services
Offer additional financial products
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Legal Requirements: We may disclose your information when required by law or to:
Comply with legal processes and court orders
Protect our rights and interests
Prevent fraud and illegal activities
Ensure the safety and security of our users
Respond to emergency situations
With Your Consent: We may share your information with third parties when you provide explicit consent.
Aggregated Information: We may share aggregated, anonymized information that does not identify you personally for research, analytics, and marketing purposes.
4. Third-Party Services
Plaid Integration
We use Plaid Inc. to securely connect your bank accounts to our Service. Key points about Plaid integration:
Plaid acts as our third-party bank account verification provider
Your banking credentials are transmitted directly to Plaid, not to Sublime
Plaid's privacy policy governs their collection and use of your information
You can manage your Plaid connections through your Sublime account settings
Plaid may retain your information according to their own retention policies
Other Third-Party Services
We may integrate with other third-party services to enhance our offerings:
Payment processors for credit card transactions
Identity verification services
Credit monitoring services
Subscription management platforms
Analytics and marketing tools
Each third-party service has its own privacy policy and terms of service that govern their use of your information.
5. Data Security
We implement industry-standard security measures to protect your personal information:
Technical Safeguards:
Encryption of data in transit and at rest
Secure socket layer (SSL) technology
Multi-factor authentication
Regular security audits and penetration testing
Secure cloud infrastructure
Administrative Safeguards:
Employee training on data privacy and security
Access controls and permissions
Confidentiality agreements with employees and contractors
Regular security policy updates
Incident response procedures
Physical Safeguards:
Secure data centers with restricted access
Environmental controls and monitoring
Equipment disposal procedures
While we take reasonable steps to protect your information, no security system is completely secure. We cannot guarantee the absolute security of your data.
6. Data Retention
We retain your personal information for as long as necessary to:
Provide our services to you
Comply with legal obligations
Resolve disputes and enforce agreements
Maintain business records
Prevent fraud and abuse
Account Information: We retain your account information for the duration of your relationship with us and for a reasonable period thereafter.
Financial Information: We retain financial information as required by law and for legitimate business purposes, typically 7 years from the last transaction.
Communications: We retain communications for customer support and legal purposes, typically for 3-5 years.
When we no longer need your information, we will securely delete or anonymize it.
7. Your Rights and Choices
You have the following rights regarding your personal information:
Access and Portability: You can access and download your personal information through your account settings.
Correction: You can update and correct your personal information in your account settings.
Deletion: You can request deletion of your account and personal information by contacting us. Note that we may retain certain information as required by law.
Opt-Out: You can opt out of:
Marketing communications by using unsubscribe links or contacting us
Certain data sharing by adjusting your account settings
Push notifications through your device settings
Account Deactivation: You can deactivate your account at any time through your account settings.
Data Export: You can request a copy of your personal information in a portable format.
To exercise these rights, please contact us using the information provided in the Contact section.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
Enhance your user experience
Remember your preferences and settings
Analyze usage patterns
Provide personalized content
Prevent fraud and improve security
Types of Cookies We Use:
Essential Cookies: Required for basic functionality
Performance Cookies: Help us understand how users interact with our Service
Functional Cookies: Remember your preferences and personalize your experience
Marketing Cookies: Used to deliver relevant advertisements
Managing Cookies:
You can control cookies through your browser settings
You can opt out of certain tracking through industry opt-out tools
Mobile users can adjust advertising preferences in device settings
9. Third-Party Links and Services
Our Service may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:
Posting the updated policy on our website
Sending email notifications to registered users
Displaying notifications in our mobile application
Your continued use of our Service after any changes indicates your acceptance of the updated Privacy Policy.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Sublime Payments Company
Email: contact@paywithsublime.com
Phone: 650-336-3711
Address: 1675 Fulton St, San Francisco, CA 94117
For customer support inquiries, please visit our support center or contact us at contact@paywithsublime.com
Last Updated: June 7th, 2025